Terms & conditions
Just to make things clear!
Engraving works on mathematical principals, and given the exact same design, material and settings, should in theory give the same results. However, with the vast array of materials and finishes available to us today, exact duplicates cannot be guaranteed, although every effort and detail to care will be applied to ensure a quality finish.
As all personalised gifts are made to order, mistakes cannot be rectified afterwards. Please take your time to consider your wording and spelling when placing an order for personalised gifts.
We constantly seek out natural materials to engrave on (alongside man-made products), be it woods, or stones (granite/slate), etc. Being natural, these materials may have markings or indentations which form the character of the products. These cannot, and should not, be removed. If you are looking for a "perfect" natural product, we wish you well in your pursuits, and would be happy to engrave it for you.
Confirming your order:
Once you are happy with your selection of goods, and filled in your engraving requirements you will then proceed to paying for the goods by PayPal. Once payment has been received, this will constitute as your order. Owing to the nature of goods being personalised, there will be no provision for amendments 60mins (1hour) after your order has been placed- so please check carefully (check twice-pay once, type stuff). Personalised or engraved products are non-returnable and non-refundable unless they arrive damaged in which case we will send an immediate replacement. If we have made an error on your order you can decide to either have a replacement sent or receive a full refund - GUARANTEED. Personalised goods are sent via the Royal Mail or Courier. Please let us know if your goods don't arrive in the specified time. Replacement goods will be sent if an item gets lost in the post.
Engraved Gifts are non-returnable and non-refundable unless an error has been made on our part. If your goods arrive damaged then you must inform us within 48 hours and we will arrange a replacement.
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items which we have made, personalised or customised specifically for you. Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to [email protected] or by telephone 01884 34678 before we have dispatched the goods to you or where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns' policy above.
What are you paying for:
You are purchasing either peronsonalised gifts (product) or a service. We are NOT selling images, and we are not charging for any images within our fees. Your total is broken down by the product of material that is being customised, time to customise and time to design. If you supply your own product, your fee is the service of customisation.
We work with many software packages and image formats, but the preference is .eps (encapsulated post script) often referred to as"vector" images. Using CorelDRAW, we can work with vector images to select chosen/desired parts of that image for your design. These images can be scaled to and often meet the required 300dpi quality to deliver the end product that you require. Any image less than 300dpi will potentially affect your finished gift, but we will communicate these proofs with you and offer suggestions if quality is compromised. Rule of thumb – if you open your image in Microsoft Paint on your system and the image is bigger than the size it will be lasered, it should be OK?
If you supply your own images or designs, then they will remain yours – always. We will not reproduce your designs/artwork, unless you want us to (of course), and you want to show off your masterpiece. If we carry out a project for you, or find your design compelling, we reserve the right to feature your examples on-line, unless you expressly ask us not to.
We will not produce offensive or provacative material, be it pornographic, illegal, or provocative messages or images. We will entertain tongue-in-cheek, inuendo and high-brow humour - afterall our strategy is to please not to offend. If you are asking the question "is this offensive", you probably already know the answer!
Your consideration and co-operation will be respected at all times.!